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City of Menlo Park’s Purchase Assistance Loans, Emergency Rehab Loans, CDBG Loans and Rehab Loans

The City of Menlo Park Housing and Redevelopment Department was eliminated when the State of California dissolved redevelopment agencies in January, 2012. The City of Menlo Park continues to service their Purchase Assistance Loans, Emergency Rehab Loans, CDBG Loans and Rehabilitation Loans by contracting with Hello Housing for loan servicing activities.

As of March 1, 2013, all loan payments began being administered by Hello Housing. If you need assistance or have questions regarding you Purchase Assistance Loan (PAL), Emergency Repair Loan (ERL), CDBG Loan or Rehab Loan with the City of Menlo Park, please contact Jennifer Duffy at Hello Housing. She can be reached at (415) 863-3036 or via email. Please submit payments to:

Hello Stewardship – MP
P.O. Box 423690
San Francisco, CA 94142

Unfortunately, at this time, the City is no longer issuing further housing loans.


Guidelines for Refinancing

For ERL, CDBG Loan or Rehab Loans, if the borrower chooses to refinance, he/she must pay off the loan in order to be in compliance with the City’s requirements. For PAL loans, if the borrower chooses to refinance, he/she must either pay off the loan or meet program requirements for subordination to a new senior mortgage(s).

Per the Program Guidelines, the City will subordinate PAL loans to a refinanced senior mortgage(s) if all of the following conditions/requirements are met at the time of the request for subordination:

  1. The refinancing of the existing senior mortgage(s) is for the purpose of reducing the monthly housing expense; and
  2. The refinancing is for no more than the amount of the balance of the senior mortgage(s) plus the cost of refinancing; and
  3. No cash will be taken out of the refinance; and
  4. There is sufficient equity in the property so the total loans-to-value is at the same amount after the refinance as it was when the property was purchased.

If all four conditions above are applicable, the borrower should contact Hello Housing by calling (415) 863-3036 or emailing Hello Housing staff to start the subordination process. For BMR homeowners, Hello Housing will provide the lender a letter stating the BMR restricted value of your home and any other documentation related to the Below Market Rate property. Sample subordination and program documents are available for lenders upon request to help determine if the 1st loan can work in conjunction with the City of Menlo Park’s BMR program.

Lenders will be required to submit the following documentation to Hello Housing as part of the subordination eligibility screening:

  • 1003 completed loan application
  • 1008 or other loan underwriting form indicating amounts and terms of all financing
  • A preliminary title report
  • Property Appraisal Report (if not a City of Menlo Park Below Market Rate home). If the property is a Below Market Rate (BMR) home, the City will provide the appraised value of the home per the BMR Deed Restrictions and BMR Program Guidelines
  • A Loan Estimate and Closing Disclosure

Subordination package submittals can be emailed to Hello Housing staff or mailed to:

Hello Stewardship – City of Menlo Park Refinance
P.O. Box 423690
San Francisco, CA 94142

A $400 fee will be charged to the homeowner and due to the City of Menlo Park upon closing in order to cover a portion of the costs associated with eligibility screening and preparation of subordination documents.

Any requests for exceptions will have to be reviewed by Hello Housing and the City of Menlo Park.

Lenders Familiar with the City’s Housing Programs

Jodi Fischer
NMLS #459505
All California Mortgage, a Division of American Pacific Mortgage
17 E Sir Francis Drake Blvd. #200
Larkspur, CA 94939
Office: (415) 897-9103
Email Jodi

Maria Pineda
NMLS #1208990
Boston Private
60 S Market Street
San Jose, CA 95113
Office: (408) 769-8245
Email Maria

Curtis Linville
NMLS #282662
Meriwest Mortgage Company, LLC
5615 Chesbro Avenue, Suite 110
San Jose, CA 95123
Office: (415) 363-3460
Email Curtis

Helpful Resources

Guidelines for Subordination of a PAL Loan

HUD Counseling Agencies



Matt Franklin, President of MidPen and Hello Housing board president, believes everyone deserves quality, affordable housing.

Michelle is a proud new homeowner who purchased a Hello Housing NSP home in San Lorenzo.

Board Member Rick Jacobus is a national expert using data, not anecdote, to design more impactful affordable homeownership programs.

Mardie Oakes, President, blends finance, design and development to make places people thrive.

Jennifer Duffy, Vice President, turns opportunity into action with theĀ Hello Housing team.

Apple lives in a new type of housing made possible by Senate Bill 962, sponsored by former Senate pro Tem Darrell Steinberg.

Larry shares a duplex with two housemates in an innovative residential program called the Family Teaching Model.

Tien is a proud new owner of an affordable home in Newark, as well a box full of tools to make home repairs easy.

Matt Warner, Program Director for Hello Stewardship, makes affordable homeownership happen.