Important Update: Please note that as of April 30, 2021, Hello Housing will no longer be administering the City of Pleasanton’s programs. If you would like to be informed of upcoming changes to the City’s Program Administrator as well as future housing opportunities, subscribe to the City’s Interest List.

City of Pleasanton’s Below-Market Price Program

Hello Housing is pleased to be administering and monitoring the City of Pleasanton’s Below-Market Rate (BMR) Housing Program. As part of our program management activities, Hello Housing will assist existing homeowners interested in selling, refinancing or making capital improvements to their home. Please see below for guidelines and requirements. We look forward to serving the great residents of the City of Pleasanton!

Program Guidelines for Refinancing

If you are a homeowner and wish to refinance you will first need to contact an experienced lender familiar with the City of Pleasanton’s BMR program and direct them to Hello Housing staff. Hello Housing staff will provide the lender with a letter stating the BMR restricted value of your home and any other documentation requested. Sample subordination and program documents are available for lenders upon request to help determine if the 1st loan can work in conjunction with the City of Pleasanton’s BMR program. All loans used to purchase or refinance BMR homes must have a fixed interest rate and a fixed loan term without balloon payments to minimize homeowners exposure to increased risks of mortgage default.
no cash out.

Lenders will be required to submit the following documentation to Hello Housing as part of the refinance eligibility screening:

  • 1003 completed loan application
  • 1008 or other loan underwriting form indicating amounts and terms of all financing
  • A preliminary title report
  • A Loan Estimate and Closing Disclosure

Refinance package submittals can be emailed or mailed to:

Hello Stewardship – Pleasanton Refinance
P.O. Box 423690
San Francisco, CA 94142

Program Guidelines for Sale

Please note that the resale restrictions of your home are outlined in the Notice of Recorded Deed Restrictions, Refinance Restrictions and First Right of Refusal of the City of Pleasanton made between you and the City of Pleasanton at the time you purchased the home. If you wish to sell your home, you will first need to issue Hello Housing a “Notice of Intent to Sell.” Please send letters to:

Hello Stewardship – Pleasanton Resale
P.O. Box 423690
San Francisco, CA 94142

Hello Housing will then calculate the BMR restricted value of your home. Once you have submitted a Notice of Intent to Sell, the City has 90 days to accept its right to purchase the property. The final transfer of property may not occur until up to 270 days after the City’s receipt of your Notice of Intent to Sell. However, the owner may request that the City accelerate these time periods. The owner would need to submit such a request in writing within 30 days of the City’s receipt of the Notice of Intent to Sell. Hello Housing will notify the owner of the approval or denial of the request within 10 days of receipt of the hardship acceleration request. For more information regarding the resale process, please email: Hello Housing staff.


Matt Franklin, President of MidPen and Hello Housing board president, believes everyone deserves quality, affordable housing.

Michelle is a proud new homeowner who purchased a Hello Housing NSP home in San Lorenzo.

Board Member Rick Jacobus is a national expert using data, not anecdote, to design more impactful affordable homeownership programs.

Mardie Oakes, President, blends finance, design and development to make places people thrive.

Jennifer Duffy, Vice President, turns opportunity into action with the Hello Housing team.

Apple lives in a new type of housing made possible by Senate Bill 962, sponsored by former Senate pro Tem Darrell Steinberg.

Larry shares a duplex with two housemates in an innovative residential program called the Family Teaching Model.

Tien is a proud new owner of an affordable home in Newark, as well a box full of tools to make home repairs easy.

Matt Warner, Program Director for Hello Stewardship, makes affordable homeownership happen.