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Resource Specialist Position

Hello Housing is hiring a Resource Specialist to support its growing program, Hello Stewardship. Working under the leadership of Matt Warner, Program Director, Hello Housing’s Resource Specialist will:

 

  • Field calls from aspiring homeowners seeking to purchase newly-constructed affordable homes within market-rate developments;
  • Field calls from the general public seeking affordable housing; research potential resources based on their location and needs and make introductions;
  • Work with Below Market Rate homeowners in Hello Stewardship’s portfolio to assist with selling their home to a qualified, low-to-moderate income buyer, refinancing their home to reduce their monthly payments or connecting them to resources to prevent foreclosure;
  • Perform annual monitoring of 580+ BMR homeowners to ensure they are residing in their homes as their primary residency in accordance with their deed restrictions;
  • Perform outreach to non-responders or individuals known to be out of compliance with program documents to present options and help owners prepare emotionally and financially for sale;
  • Interview BMR owners who are selling their home to determine and document the impact of their participating in a BMR program;
  • Use HomeKeeper (a Salesforce platform) to track client communications;
  • Perform basic office management (managing office supplies, phone service and internet services); and
  • Represent Hello Housing at housing-related events and trainings.

Equal Opportunity Employer

Hello Housing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hello Housing complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Hello Housing expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

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Ideal Qualities

  • Strong communication and interpersonal skills (both written & verbal)
  • Empathy for others (a must for good customer service)
  • A natural desire to help people (both internal & external)
  • A sense of humor (also a must for good customer service!)
  • The ability to keep a lot of details straight and top of mind in order to work efficiently

Benefits include

  • Competitive salary, dependent on experience
  • Dental, vision and medical benefits for employee and family
  • Paid vacation, holiday and sick leave days
  • Opportunities for job advancement

Other Requirements

  • Undergraduate college degree required
  • Degree in Social Work strongly preferred
  • Two years experience in a professional work environment preferred
  • Valid California driver’s license
  • Proficiency in Spanish or Mandarin a plus

Location

  • 1242 Market Street, San Francisco, CA
  • One block from Civic Center BART

This is a non-exempt, full-time position. Interested in applying? Please complete our online application and upload your resume.

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HELLO HOUSING IS A
PROUD AFFILIATE OF

Matt Franklin, President of MidPen and Hello Housing board president, believes everyone deserves quality, affordable housing.

Michelle is a proud new homeowner who purchased a Hello Housing NSP home in San Lorenzo.

Board Member Rick Jacobus is a national expert using data, not anecdote, to design more impactful affordable homeownership programs.

Mardie Oakes, President, blends finance, design and development to make places people thrive.

Jennifer Duffy, Vice President, turns opportunity into action with the Hello Housing team.

Apple lives in a new type of housing made possible by Senate Bill 962, sponsored by former Senate pro Tem Darrell Steinberg.

Larry shares a duplex with two housemates in an innovative residential program called the Family Teaching Model.

Tien is a proud new owner of an affordable home in Newark, as well a box full of tools to make home repairs easy.

Matt Warner, Program Director for Hello Stewardship, makes affordable homeownership happen.